Consular answers,
made findable.

The consulate needed a clearer information hub for people looking for visa guidance, document requirements, authentication steps and general consular services.

The goal was not to add more pages. It was to make the right answer easier to find before someone had to write an email.

Most visitor questions were reasonable. The site just made them work too hard:

• Service requirements were written in long, undifferentiated pages.
• Visitors could not separate eligibility, documents and next steps.
• Printable instructions existed, but were difficult to locate.
• Staff answered the same procedural emails every week.

Organise by service. We rebuilt navigation around the questions people arrive with: what they need, what to bring, where to send it and what happens next.

Separate reading from action. Each service page moves from overview to checklist to printable guide, with repeated contact points only where they are useful.

Design for repeat visitors. Common documents, appointment notes and FAQs are easier to scan on return visits.

Visitors can self-serve more often, and staff have a clearer public reference when a question still needs a human answer.